Billing

Manage billing

To manage account and billing details, go to Manage subscription, then Manage billing on Paddle. In that portal you can:

• View and manage invoices
• Manage or cancel your subscription
• Update payment methods

Invoices

To change the email address or name on invoices, contact support@cortee.ai. You can update other details, such as VAT ID or organization name, directly in the portal, and those edits can be made once per billing period.

Changing plans

• Upgrades: Apply right away, and you pay the pro rated difference for the rest of the current period.
• Downgrades: Apply right away. The difference becomes credit toward future invoices and is not paid out in cash.

Cancellation

• Subscriptions renew automatically by default.
• You can cancel any time, and cancellation takes effect at the end of the period you already paid for.
• Fees already paid are not refunded on cancellation, unless you request a refund within 14 days of purchase.